E-COMMERCE
The Botilia . gr provides its visitors / users the opportunity to purchase products through e-commerce applications in accordance with the specific terms it sets and taking care of the protection of personal data they submit for the use of these services. The Botilia . gr is not responsible for the quality of the goods obtained through e-commerce applications and the transaction binds exclusively the visitor / user and the company providing goods or services. Therefore in no case can Botilia be involved . gr in a relevant legal dispute arising from this transaction. The user, as a prudent consumer, must control the products and services provided to him in each case at their own risk and not the present site.
In cases where e-commerce applications are carried out between users / members and Botilia . gr , Botilia . gr is obliged to comply with the decision Ζ1-496 / 2000 for distance selling and the provisions of Law 2251/1994 on Consumer Protection. Thus, Botilia . gr is obliged to inform its potential customers about a) the essential characteristics of the goods and / or services it offers, b) the price, c) the quantity and the transport costs, d) the value added tax if it is not included in the price , e) the method of payment, f) the method of delivery and execution, g) the duration of the offer or price and h) the right of withdrawal.
The Botilia . gr may, with your consent, utilize - process the data collected during the transactions of the users, in order to record the buying interests of the trader and to make new offers. The user / member of these services may request that no such offers be made by revoking his consent at any time.
Access to Botilia pages / services . gr does not incur any additional costs other than the current tariff regime for general Internet access as formulated by the competent providers ( ISP ' s ) and is paid to them only.
PROCUREMENT PROCEDURE
To purchase products through Botilia e-commerce applications . gr requires the creation of a client - member account, according to the above ("MEMBER ACCOUNT") defined.
The user prepares his order by adding the products he wishes to buy in his "SHOPPING CART" following step by step the simple procedure provided by Botilia . gr .
After being asked to confirm the order, the shipping address of the products and the shipping address of the document / invoice, he is asked to pay, choosing one of the indicated payment methods regarding the item sold and other costs.
The placing of an order constitutes the conclusion of a distance contract, applying the relevant legal framework (article 4 of Law 2251/1994, as amended and in force). A paiteitai confirmation of receipt of the customer order - State which carried out the by the Botilia . gr sending e - mail confirmation to the e-mail address ( e - mail ) that issued the Botilia . gr when registering as a customer - member and creating his account. This email includes (a) the order products, (b) price, quantity, VAT, (c) method of payment and delivery and (d) right of withdrawal.
This message can be saved by the consumer.
The orders and orders of the customer will be archived by the company and will be kept in its file for as long as required by the current legislation on keeping books and records by tradesmen (K.V.S. - PD 186/1992).
PAYMENT METHODS
The method of payment is chosen by the user and includes cash on delivery, credit / debit card and bank deposit. Shopping through Botilia . are operated by a third party provider, a banking institution or a payment service provider legally licensed by the Bank of Greece. The payment process is based on the terms of the relevant service provider, to whose website a secure referral ( redirect ) is made. The credit card that the visitor / user will use to pay for Botilia services / subscriptions . gr , is charged only once and only for the specific transaction, unless the visitor / user has chosen the automatic debit of his credit card every time his subscription or the service in which he participates is renewed. The Botilia . gr is not responsible for the terms of processing of these transactions or the terms of use of personal data adopted by the above providers with whom it cooperates for the completion of commercial transactions.
A . Cash on delivery
If the user / customer chooses cash on delivery, the payment of the order products is made by the user / customer at the time of delivery, with cash delivered to the courier company employee or Botilia representative . gr , who delivers the product with a charge of two euros and fifty cents (2.50 €) only for orders outside the borders of the Attica Basin. For purchases over 50 € the customer is not charged with transportation costs as long as the order is delivered within the limits of the Attica Basin.
B. Payment by Credit / Debit Card
For payments made by credit / debit card, the user / customer should follow the instructions found in this online store. The user / customer is solely responsible for the correct registration and truth of the credit / debit card details. The credit card that the visitor / user will use to pay for the services / subscriptions of the website, is charged only once and only for the specific transaction, unless the visitor / user has chosen the automatic debit of his credit card every time his subscription or the service in which he participates is renewed. Botilia.gr is not responsible for the terms of use of personal data adopted by the financial institutions with which it cooperates for the completion of commercial transactions and / or for any fault thereof.
Botilia.gr does not store the details of the credit cards that you enter during your order. Instead, it uses online credit card clearance technology, in collaboration with VivaWallet, to automatically approve the transaction. This means that Botilia.gr does not use credit card details for any purpose as they are not visible on it, except for the first 4 digits of the card. Therefore, Botilia.gr is not responsible for the terms of use of personal data adopted by the financial institutions with which it cooperates for the completion of commercial transactions.
C. Deposit to a Bank Account
If you do not have a credit card or if you can not be at home to pick up your products, you can pay for your order through a bank account. For your best service, please give the order the Order Code to the bank as a reason. Then please send the proof of deposit via e-mail. The deposit must be completed within 48 hours of completing the order, otherwise it is considered invalid. The deposit must be made to the following account.
Piraeus Bank
IBAN: GR03 0172 0370 0050 3710 0614 951
BICCODE / SWIFT: PIRBGRAA
(Beneficiary: BOTILIA P.C.)
Alpha Bank
IBAN: GR11 0140 3900 3900 0200 2007 206
BIC CODE / SWIFT: CRBAGRAA
(Beneficiary: BOTILIA P.C.)
If the money is transferred from another Bank, all the costs are borne by the sender ( OUR option for transfers via eBanking). Please make this selection when making the transfer, as your order cannot be processed otherwise.
For purchases over 30 € the customer is not charged with shipping costs as long as the order is delivered within the limits of the Attica Basin.
PRODUCTS DELIVERY
The way of delivery of the order is chosen by the user at the end of the ordering process. The available methods are: Courier Delivery, Collection from the Store.
Shipping by Courier
The delivery of the products to the user / customer is done by a private courier company at the postal address that the user / customer has stated at the order stage that he wishes to be delivered. It is possible that, within the Attica Basin, the delivery will be made with Botilia.gr's own means and by a partner.
The cost of transport within the Attica Basin is € 3.5 regardless of the size and weight of the order, while for orders whose value exceeds € 50, the cost of transport is zero. For orders outside the Attica Basin, the cost is determined according to the weight of the products and is calculated at the last stage of order completion. The total weight of the products of each order is calculated automatically.
In the case of shipping outside Attica, in Greece, and if the amount of the order exceeds € 50, the possibility of shipping with a Transport Company of the customer's choice is activated. In this case the customer is not charged with shipping costs by Botilia.gr. However, he is charged exclusively with the transport costs that will be required by the Transport Company for the transport of his products, and he is required to pay them directly to it upon delivery of his order.
Delivery of the products takes place within three (3) working days from the day after the registration of the order, unless otherwise specified on the page of each product. Botilia.gr can not be held responsible for the consequences due to delay in delivery or loss of the parcel by the carrier.
Store Pick up
Alternatively, the user / customer can pick up his order from the site of Botilia.gr located at 235 A Lykourgou, Kallithea, Athens, 17675. The receipt is preceded by a telephone call to update its availability.
Collection from the store is not charged with shipping costs.
Upon receipt of the order, the user / customer must check that the products correspond to his order and otherwise indicate any anomaly. Product returns will only be accepted for products that are in their original condition, with their original packaging.
All the above prices include VAT. Upon completion of your order, an email is automatically sent with the analysis of your order.
PRODUCT INFORMATION
Botilia.gr tries to be as accurate as possible in terms of the features of the products that appear on the pages of the online store. However, the photos depicting the products are indicative and can in no way be binding, in the sense that Botilia.gr is not responsible in case the features or other content related to the products sold through Botilia.gr are inaccurate, incomplete, out of date, or generally with errors that cannot be predicted or have occurred unintentionally or due to downtime of the website due to force majeure.
In particular, Botilia.gr is not responsible for defective products and / or untrue information concerning the goods of its suppliers and contained in its Botilia.gr. The relevant responsibility lies solely with the suppliers.
PRICES
The prices listed on the Website are in euros and include Value Added Tax (VAT). Botilia.gr reserves the right to modify the prices related to the products of the online store at any time but is committed to apply the prices listed on Botilia.gr at the time of order.
AVAILABILITY
Botilia.gr makes every effort to ensure that the products displayed and sold by its online store are available at all times. However, in case any of the products is found to be unavailable, the staff of Botilia.gr undertakes to contact via email within two (2) working days from the date of the order informing the user / customer about the deadline within which the product will be able to be delivered.
WITHDRAWAL
The user / customer has the right to withdraw unjustifiably from the remote contract concluded through the online store within sixty (60) calendar days from the delivery to that of the product he had ordered.
RETURN PRODUCTS
If a product other than the one to which his order corresponds is sent to the user / customer inadvertently, as it is recorded in the confirmation message sent by Botilia.gr with the details of his order, then Botilia.gr is responsible for sending the correct of product to the user / customer, after the inadvertently delivered product is returned by the latter. The user in any case must return the product that he inadvertently received from Botilia.gr to it intact, ie the product must be in its original condition, with its original packaging. In case the user / customer does not return the product he inadvertently received in its original state, then he will be charged with its cost.
In case the existence of any defect is found upon receipt or use of the product, Botilia.gr must replace these defective products. The user must inform by phone at 211 8508688 or in writing by sending an email to [email protected]. Defective products must be returned to Botilia.gr immediately to prove the claim of the user / customer. Any shipping costs for the replacement of the products but also for the return of the defective products to Botilia.gr are borne by the latter. If it is found that there are defects reported by the user / customer, Botilia.gr must proceed to the replacement of the defective products or the return of the money paid immediately, and no later than five working days after receipt by Botilia.gr of the defective products.
In case of return of products for reasons due to the fault / negligence of the customer / user, the latter is charged with the new additional shipping costs of the products.
The user / customer must declare upon receipt of the products and in particular in the delivery note any existing anomaly (eg defects, finding that a product other than his order was delivered).
Secure Transactions
Botilia.gr recognizes the importance of the issue of security of electronic transactions and has taken all the necessary measures, with the most modern and advanced methods, to ensure the maximum possible security. All information, which is related to the personal data of the users, is secured as confidential.
Botilia.gr uses the SSL protocol, with encryption up to 256-bit, for secure online commercial transactions. This encrypts all of your personal information, including your credit card number, name and address, so that it cannot be read or changed when you transfer it over the Internet.
SSL (Secure Sockets Layer ) has been established worldwide as the most secure protocol for authenticating websites to web users - and for encrypting data between web users and web servers (webservers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during their transfer. In addition, all information sent over the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.
The details of the users (name, profession, email address, home address, etc.) and the transactions of the users of the online store are considered confidential, as in the usual transactions in a commercial store. The users during the provision of their data in the context of their transactions as with the present, will be informed by Botilia.gr and consent and accept the forthcoming processing of this data of personal data, for the needs of the smooth and easy between the parties of the transaction , as well as the transmission of this information to recipients who will be specifically identified and are the employees and added of the company in the context of the processing of the contract under preparation. Also, the existence of the right of access and the right of objection of article 12 and 13 of Law 2472/1997 is notified.
Ensure that only authorized employees have access to transaction information and only when necessary, e.g. for processing orders. For the rest, Botilia.gr undertakes not to disclose the details of the customers and their transactions, unless it has a written authorization from them, or this is imposed by a court decision or a decision of another public authority. The personal data declared in the online store Botilia.gr are used exclusively by it or companies cooperating with it, in order to support, promote and execute the transaction. All documents and electronic data that will be exchanged between the parties in the context of the sale will be kept by Botilia.gr. The customer can access them if he wishes, following all the procedures provided by Greek law.
